Terms Of Service

This website (forestthread.com) is operated by Axiverse Ventures Private Limited (CIN: U62013MH2025PTC457316), operating under the brand name Forest Thread™. Throughout the site, the terms “Company”, “we”, “us” and “our” refer to Axiverse Ventures Private Limited. The Company offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

The stipulations, covenants, and rules of conduct enshrined within this section, and across the entirety of these Terms and Conditions, shall apply universally, unconditionally, and equally to all individuals accessing the Platform. This explicit applicability encompasses, without limitation, anonymous digital browsers, casual site visitors, individuals utilizing guest checkout functionalities, and formally registered account holders. By accessing or using any part of the site, you engage in our “Service” and agree to be legally bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you must immediately cease all access to the website and its services.

By affirmatively agreeing to these Terms of Service, you formally represent and warrant that you have attained the legal age of majority as recognized under the Indian Majority Act, 1875 (i.e., eighteen (18) years of age or older), and possess the requisite legal capacity to enter into a binding contract. You may not utilize our Products or the Platform for any illegal, unauthorized, or unethical purpose, nor may you, in the use of the Service, violate any laws applicable in your jurisdiction (including but not limited to the Information Technology Act, 2000, and intellectual property statutes).

Upon the creation of a registered account or the initiation of a commercial transaction via guest checkout, the Customer assumes sole, exclusive, and non-transferable responsibility for safeguarding the absolute confidentiality of their account credentials. This encompasses the secure maintenance of cryptographically hashed passwords, physical control over registered mobile devices, and the strict non-disclosure of dynamic authentication tokens, including One-Time Passwords (OTPs) issued for identity verification. In the event of an unauthorized transaction, data breach, or malicious account takeover resulting directly or indirectly from a Customer’s negligence, compromised login details, or failure to secure their personal hardware, the Customer hereby expressly acknowledges and agrees that the Company shall bear zero legal, financial, or compensatory liability. We strictly disclaim any obligation to reimburse, refund, or indemnify financial losses stemming from self-compromised account credentials.

The Company reserves the unconditional right to refuse service, terminate access to the Platform, or reject any transaction from any individual or entity, for any reason, at any time, and at our sole discretion, without incurring any liability.

We maintain the irrevocable and unilateral prerogative to permanently block, suspend, restrict, or terminate any Customer’s registered account, IP address access, or purchasing privileges immediately, without the necessity of issuing prior notice, warning, or subsequent legal justification.

While we reserve the right to refuse service generally, the primary operational triggers culminating in immediate account termination, blacklisting, or the denial of Services include, but are not expressly limited to:

• High Cancellation Volume: The exhibition of a disproportionately high rate of order cancellations subsequent to order placement or dispatch.
• Frivolous Returns: A documented history of frequent, unverified, or legally frivolous Product return requests that contravene our Return Policy.
• Financial Irregularities: Any detection, reasonable suspicion, or algorithmic flagging of financial fraud, chargeback manipulation, or the utilization of compromised, stolen, or unauthorized payment instruments.
• Abusive Conduct: The deployment of abusive, threatening, defamatory, or highly unprofessional language directed toward our customer care personnel, grievance officers, or third-party logistics partners (Delhivery).
• Synthetic Identities: The creation of fictitious, duplicate, or synthetic accounts to exploit promotional offers, bypass SKU purchase limitations, or obfuscate a previously banned digital identity.

In the event of account suspension or termination, a breach or violation of any of the Terms will immediately revoke your right to utilize our Services. However, you will remain strictly liable for all outstanding amounts, pending financial settlements, or damages incurred up to and including the date of termination, and any applicable indemnification or intellectual property obligations shall survive such termination.

To preserve the operational integrity, digital security, and commercial viability of the Platform, Customers are strictly prohibited from utilizing the site or its content for any unlawful, unethical, or expressly restricted purposes. Violation of this exhaustive mandate will result in immediate termination of your Services and potential civil or criminal prosecution under the Information Technology Act, 2000.

You explicitly agree and warrant that you shall NOT engage in any of the following prohibited activities:

You may not utilize, transmit, or deploy any automated scripts, bots, spiders, crawlers, data mining algorithms, or scraping tools to autonomously extract, harvest, or index proprietary data, product pricing architectures, digital imagery, or textual content from the Platform.

You are strictly forbidden from procuring, purchasing, or stockpiling Forest Thread™ Products strictly for the purpose of unauthorized commercial resale, wholesale distribution, or third-party retail arbitrage without the execution of a formal, written B2B distribution agreement with the Company.

You must not upload, inject, or disseminate harmful executable code, malicious payloads, trojans, worms, viruses, or malware. Furthermore, you may not attempt to probe, scan, interfere with, or bypass the cybersecurity protocols, firewalls, or payment encryption infrastructure maintained by our hosting partner (MilesWeb), our payment intermediary (Razorpay), or the Company itself.

You may not upload, post, or transmit any defamatory, libelous, obscene, offensive, or materially false promotional content within the product reviews, comment sections, or public forums hosted on the Platform, including the dissemination of artificially manipulated ratings or pretending to be someone other than yourself.

You are prohibited from using the Platform to solicit others to perform or participate in any unlawful acts; to violate any international, federal, or state regulations and local ordinances; to infringe upon our intellectual property rights or those of third parties; to collect or track the personal information of others; or to harass, abuse, insult, harm, defame, or discriminate against any individual based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

Forest Thread™ specializes in eco-friendly accessories meticulously crafted from hemp and natural fabrics, including but not limited to wallets, tote bags, and sling bags. You acknowledge and expressly accept that due to the inherent, organic nature of these materials, alongside variations in digital display calibrations, screen lighting, or photographic conditions, the actual physical Product delivered may exhibit minor deviations from the digital depictions provided on the Platform. We have made every effort to display the colors and images of our Products as accurately as possible, but we cannot guarantee absolute visual parity. The Company expressly disclaims any liability for slight, naturally occurring variations in color hue, fabric texture, weave pattern, or finish, which are characteristic of natural fibers and do not constitute a manufacturing defect, breach of contract, or commercial misrepresentation.

While the Company endeavors to maintain rigorous accuracy regarding Product descriptions and pricing configurations on the Platform, typographical errors, systemic database glitches, or human inaccuracies may inadvertently occur. In the event a Product is listed at an incorrect price, the Company reserves the absolute, unilateral right to refuse, suspend, or cancel any orders placed for the Product at the erroneous price, irrespective of whether the order has been confirmed, dispatched, or if your designated payment instrument has already been charged. Should your payment have been successfully processed prior to cancellation under this clause, the Company shall promptly initiate a full refund of the exact debited amount back to your original source of payment, thereby discharging the Company of any further fulfillment or compensatory obligations.

To safeguard our inventory management systems and actively enforce our prohibition against unauthorized wholesale distribution or third-party retail arbitrage, the Company imposes strict maximum quantity limitations on all retail transactions. Customers are categorically restricted from purchasing more than ten (10) units of any single Stock Keeping Unit (SKU) within a single order. The Company reserves the discretionary right to consolidate, reject, or outright cancel consecutive or associated orders that are algorithmically or manually identified as attempts to circumvent this ten-piece SKU threshold.

The Company reserves the unrestricted right, at its sole discretion and without prior public or individual notice, to unilaterally modify, update, or alter the pricing architecture of any Product. Furthermore, we retain the absolute prerogative to discontinue the manufacturing or sale of any specific Product line, alter product designs, limit the sales of our Products to any geographic region or jurisdiction, or modify material specifications at any time. The Company shall not be legally or financially liable to you or any third party for any such modification, price alteration, suspension, or discontinuance of the Products.

You agree to provide current, complete, and accurate purchase, delivery, and account information for all transactions executed on our store. You further agree to promptly update your account and other information, including your email address, shipping coordinates, and contact numbers, to ensure we can successfully complete your transactions and contact you as needed. The Company is not liable for delayed or failed deliveries stemming from inaccurate postal information provided by the Customer.

We reserve the right to refuse any order you place with us. Aside from pricing anomalies, the Company explicitly retains the unilateral right to limit, restrict, or cancel orders prior to dispatch due to unserviceable delivery PIN codes, sudden inventory shortages, or the identification of potentially fraudulent transaction patterns. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. If an order is cancelled by the Company after your payment has been processed, a full refund will be seamlessly routed back to your original payment source.

• Pre-Dispatch Cancellations: You may request the cancellation of an active order strictly prior to its dispatch from our fulfillment facilities. To lawfully execute a pre-dispatch cancellation, you must formally submit a request to our support team via electronic mail at forestthread@gmail.com or through our designated official WhatsApp support channel.
• Post-Dispatch Irrevocability: Once an order has been processed, handed over to our authorized logistics partner (Delhivery), and dispatched in transit, the order enters an irrevocable state and cannot be cancelled under any circumstances. In such instances, you are required to accept the physical delivery of the Product and subsequently initiate a standard return request.

The comprehensive procedures governing the dispatch, transit times, and return mechanics of our Products are exhaustively detailed within our distinct Shipping Policy and Return Policy pages, which are incorporated by reference into these Terms. Notwithstanding the granular details on those pages, the following fundamental parameters apply:

• Return Window: Eligible Products must be returned within a strict window of seven (7) calendar days from the verified date of physical delivery.
• Condition of Returned Goods: To qualify for a valid return, the Product must remain entirely unused, unwashed, and unblemished. All original branding tags must remain physically affixed and intact, and the original protective packaging must be returned in a reasonably intact condition.
• Refund Remittance: Upon successful receipt and internal quality assurance approval of the returned Product, all authorized financial refunds will be credited strictly back to the original source account (via Razorpay) utilized during the initial transaction.

All brand assets, digital content, and structural architecture featured on or related to the Platform - including, but not comprehensively limited to, the Forest Thread™ brand name, corporate logos, product photography, textual product descriptions, graphic user interfaces, underlying website source code, and material designs are the exclusive, undeniable intellectual property of Axiverse Ventures Private Limited. You are hereby placed on formal notice that the trademark for Forest Thread™ has been formally filed and is currently pending registration under the applicable intellectual property laws of the Republic of India. The Company strictly prohibits any unauthorized scraping, reproduction, duplication, copying, distribution, or commercial exploitation of our intellectual property by competitors, automated agents, or third parties. Any unauthorized use, theft, brand dilution, or infringement of our proprietary digital or physical assets will result in immediate, aggressive legal enforcement, including civil injunctions and claims for substantive financial damages.

If, at our request or voluntarily without our solicitation, you transmit creative ideas, product suggestions, proposals, business plans, or other materials - whether via electronic mail, public comment sections, or social media (collectively, "Submissions"), you automatically grant the Company a perpetual, irrevocable, royalty-free, and unrestricted right to edit, copy, publish, distribute, translate, and otherwise utilize such Submissions in any medium. The Company shall be under no legal obligation to: (a) maintain any Submissions in confidence; (b) disburse monetary compensation for any Submissions; or (c) formally respond to any user feedback. You retain sole liability for the accuracy and legality of any comments you post, ensuring they do not contain libelous, abusive, or malware-infected material.

Certain content, products, and services available via our Platform may include materials from or hyperlinks to third parties. These external digital domains, partner platforms, or social media ecosystems operate autonomously and are wholly independent of the Company. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites. Any use by you of optional third-party tools or links offered through the site is entirely at your own risk and discretion. Complaints, claims, concerns, or questions regarding third-party products or privacy practices should be directed exclusively to the respective third party.

The Platform, its integrated digital services, and all Products sold herein are provided by the Company on a strictly "as is" and "as available" basis. To the maximum extent permitted by applicable Indian law, the Company expressly disclaims all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or technically error-free, nor do we warrant that the results obtained from the use of the Service will be accurate or reliable. You expressly agree that your use of, or inability to use, the Service is at your sole risk.

Under no legal theory - whether in contract, tort (including negligence), strict liability, or otherwise shall Axiverse Ventures Private Limited, our directors, founders, officers, employees, affiliates, agents, contractors, suppliers, or third-party service providers be held liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, or replacement costs arising from your use of the Platform or any Products procured using the Service. In all circumstances, and regardless of the jurisdiction, the maximum aggregate liability of the Company regarding any specific order, claim, or dispute shall be strictly limited to the actual, exact monetary amount paid by the Customer for the specific Product giving rise to the claim.

You hereby agree to completely indemnify, defend, and hold harmless Axiverse Ventures Private Limited, its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from and against any and all claims, civil liabilities, financial demands, legal losses, and investigative expenses (including reasonable attorney’s fees). This indemnification applies to any claim asserted by any third party arising out of or resulting directly from: (a) your material breach of these Terms of Service or the documents they incorporate by reference; (b) your violation of any applicable Indian law, statutory regulation, or third-party right; or (c) your fraudulent, negligent, or malicious use of the Platform.

The Company shall not be deemed in default of these Terms, nor held legally or financially liable for any failure, delay, or disruption in fulfilling orders, processing refunds, or operating the Platform if such delay arises from causes entirely beyond our reasonable commercial control. Such "Force Majeure" events include, but are not limited to, acts of God, severe natural disasters, nationwide pandemics, government-mandated lockdowns, systemic telecommunications or internet service provider (ISP) failures, cyber warfare, labor strikes, logistics partner operational collapses, and severe acts of civil unrest or terrorism.

In the event that any distinct provision, clause, or covenant of these Terms of Service is determined by a court of competent jurisdiction to be unlawful, void, or legally unenforceable, such specific provision shall nonetheless remain enforceable to the absolute maximum extent permitted by applicable Indian law. The designated unenforceable portion shall be deemed functionally severed from these Terms, and such a determination shall not invalidate, compromise, or affect the enforceability and validity of any remaining provisions herein.

These Terms of Service, read in conjunction with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire, exhaustive agreement and understanding between you and Axiverse Ventures Private Limited regarding your use of the Platform, superseding any prior agreements or communications. The failure or delay of the Company to aggressively exercise or enforce any specific right or provision contained within these Terms shall not constitute a legal waiver of such right. All financial obligations, liabilities, and legal covenants (including indemnification and intellectual property protections) incurred prior to the termination of a user account shall explicitly survive the termination of this agreement.

The Company reserves the unilateral, unrestricted right to amend, revise, or completely replace these Terms of Service at any time. Any material changes will take effect immediately upon their publication on this designated webpage. It remains your absolute responsibility to periodically review this page. By continuing to access the Platform or execute transactions following the posting of any updates, you unequivocally signify your binding acceptance of the revised Terms.

These Terms of Service, alongside any separate commercial agreements whereby we provide you Services or Products, shall be governed by, construed, and enforced strictly in accordance with the substantive laws of the Republic of India. Any legal dispute, claim, or controversy arising out of or relating to these Terms, your use of the Platform, or your purchase of Forest Thread™ Products shall be subject to the exclusive legal jurisdiction of the competent courts and tribunals situated in Mumbai, Maharashtra, India.

Questions regarding these Terms of Service or general operational inquiries should be directed to our support team at forestthread@gmail.com.

In strict adherence to the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the Company has designated a Grievance Officer to address and resolve any discrepancies, complaints, or concerns arising from these Terms of Service, the Platform, or the fulfillment of your Products.

If you have any grievances regarding our Services, please direct your formal correspondence to our designated authority:

• Name of the Officer: Hrishikesh Paradkar
• Official Designation: Grievance Officer
• Corporate Entity: Axiverse Ventures Private Limited
• Official Contact Email: forestthread@gmail.com

Upon the receipt of a formal complaint, the Grievance Officer shall acknowledge the grievance within forty-eight (48) hours and shall diligently endeavor to provide a conclusive resolution or remedy within one (1) month from the date of initial receipt.