Shipping Policy

At Forest Thread™ (operated by Axiverse Ventures Private Limited), we are committed to ensuring that your eco-friendly accessories reach you as swiftly as possible. Once your order is successfully placed and payment is authorized (or OTP verification is completed for COD orders), our fulfillment team immediately begins processing. We mandate a strict internal dispatch protocol wherein all orders are processed, packed, and marked for dispatch within twenty-four (24) hours of order confirmation.

To maintain rapid fulfillment, our internal warehouse and packing operations function seven (7) days a week. However, please note that while your order may be packed and readied on a weekend, the physical handover of packages to our authorized logistics partner (Delhivery) is contingent upon their operational schedules. Consequently, physical courier pickups do not occur on Sundays or recognized National and Public Holidays. Any orders packed on these specific non-pickup days will be safely securely staged and dispatched on the immediate next business day.

Currently, Forest Thread™ exclusively processes and dispatches orders within the territorial boundaries of the Republic of India. We do not accept or fulfill international orders at this time.

Given the vast geography of India, exact delivery transit times naturally vary based on your specific destination. To provide you with the most accurate and up-to-date delivery estimates, we have integrated a dynamic Pincode Serviceability tool located directly within our website's navigation bar. Prior to checkout, simply enter your delivery postal code into this tool to view the specific estimated delivery timeframe for your region.

Our digital checkout infrastructure is explicitly configured to prevent the placement of orders for postal PIN codes that are currently unserviceable by our logistics partner. Consequently, checkout will typically be blocked if your area is inaccessible. However, in the rare event of a systemic glitch, sudden logistical route suspension, or operational anomaly where an order is successfully placed for an unserviceable PIN code, our support team will proactively notify you within twenty-four (24) hours of order placement. In such exceptional instances, the order will be administratively cancelled, and a full refund will be immediately initiated back to your original source account.

We offer complimentary shipping across India for all qualifying retail orders. Any single order containing a net cart value exceeding ₹500 (calculated after the application of any promotional discounts or coupon codes) is eligible for Free Standard Shipping.

For orders totaling ₹500 or less, a nominal shipping charge applies. Because transit expenses depend directly on destination distance and regional logistics tiers, shipping fees are dynamically calculated and displayed in real time during the checkout process based on your destination PIN code. The exact shipping fee will be clearly itemized on your final order summary before you confirm payment.

For your convenience, Forest Thread™ offers Cash on Delivery (COD) as a payment option. However, to mitigate logistical risks, the COD facility is strictly restricted to orders with a total cart value of less than ₹1,000. For any order amounting to ₹1,000 or above, customers are required to utilize our secure prepaid digital payment gateway (Razorpay).

Unlike many e-commerce platforms, we do not penalize our customers for choosing to pay in cash. There are absolutely no supplementary convenience fees, hidden charges, or extra handling costs applied to your order when selecting the COD payment method.

To prevent fraudulent orders and ensure the integrity of our logistics pipeline, all COD orders are subject to a strict One-Time Password (OTP) verification protocol. A COD order will not be internally confirmed, processed, or dispatched until you have successfully authenticated the purchase via the OTP sent to your registered mobile number during the checkout process.

Once your order has been packed and officially handed over to our logistics partner, you will be seamlessly integrated into our tracking ecosystem. You can monitor the real-time geographic status and transit milestones of your package directly through the dedicated "Track Order" portal available on the Forest Thread™ website.

To ensure absolute transparency from dispatch to doorstep, you will also receive automated order updates and the associated tracking Airway Bill (AWB) number via electronic mail. Furthermore, our authorized logistics partner (Delhivery) may proactively transmit real-time delivery notifications and out-for-delivery alerts directly to your registered mobile number via WhatsApp or SMS.

If you realize you have submitted an incorrect or incomplete delivery address, you must contact our support team at forestthread@gmail.com or via our official WhatsApp channel immediately. We will make a reasonable attempt to modify the shipping coordinates provided the order has not yet been processed and dispatched from our facility.

Please be expressly aware that we make absolutely no binding commitments or guarantees regarding address modification requests. All such requests are evaluated strictly on a case-by-case basis and depend entirely on the operational stage of your order. Once an order has been physically handed over to our logistics partner and the Airway Bill (AWB) is generated, it becomes operationally impossible to alter the delivery destination.

Our logistics partner will typically make up to three (3) consecutive attempts to deliver your package to the designated address. If the customer is consistently unavailable, unreachable via the registered contact number, or explicitly rejects the package at the doorstep, the shipment will be classified as undeliverable and a "Return to Origin" (RTO) protocol will be initiated, routing the package back to our fulfillment center.

In the event that your prepaid order results in an RTO due to non-delivery or doorstep rejection, Forest Thread™ guarantees a complete, hassle-free resolution. We do not impose any punitive deductions, hidden return logistics fees, or RTO penalties. Once the unaccepted package successfully arrives back at our facility and is inspected, a full refund of your original purchase amount will be seamlessly credited back to your original source account.

We take immense pride in the secure packaging of our eco-friendly accessories. However, in the rare event that you receive a package that appears damaged, tampered with, or is missing specific items, we require strict visual evidence to process a claim. To successfully initiate a replacement or refund for transit-related damage or missing products, you are unconditionally required to record and submit a continuous, uninterrupted unboxing video.

To prevent fraudulent claims, the unboxing video must be strictly raw, completely unedited, and non-AI edited. Any footage that shows signs of cuts, transitions, artificial intelligence manipulation, or standard video editing will be immediately disqualified. The video must clearly and continuously capture:

• The unopened, sealed external courier bag with the shipping label and AWB number clearly visible.
• The physical opening of the external courier bag.
• The internal Forest Thread™ box or secondary packaging.
• The extraction and inspection of the actual Products.

Your claim, including the mandatory non-AI edited unboxing video alongside clear supplemental photographs of both the external courier bag and the internal packaging, must be emailed to forestthread@gmail.com within a strict window of 24 to 48 hours from the exact time of delivery as marked by the logistics partner. Claims filed without the requisite raw video evidence, or those submitted beyond the 48-hour window, will not be entertained.

If your tracking link indicates an abnormal delay or confirms that the package has been officially lost in transit by Delhivery, please notify our support team. Upon official confirmation of the loss from our logistics partner, we will immediately process a fresh replacement order or issue a full refund to your source account, based on your preference.

For any specific inquiries, tracking assistance, or logistical concerns not covered in this policy, please reach out to our dedicated support team at forestthread@gmail.com or via our official WhatsApp channel.